Order processing time: 3-5 business days ☆ Free shipping on orders $55+ within US

Shipping Info & Shop Policies


General Shipping Information

  • Current processing time is shown in the header bar at the top of the website home page. Processing time is the amount of time it takes us to pack your order prior to shipment. 
  • USA orders typically take 4-5 days to arrive once shipped. If it has been longer than one week since your order has shipped and you have not received your package, please contact us so we can investigate any shipment issues!
  • Please note that international customers (outside the USA) are responsible for customs/VAT fees upon order arrival.


Please double check your shipping address at checkout. If you accidentally enter the wrong address at checkout, please contact us with the correct shipping address. If your order has not yet shipped, we may be able to correct the address. If the order has already shipped, we won't be able to make any address changes.

 You will receive a tracking number via email once your order has shipped.



Mail delays are possible, especially during the holiday season. Please contact us if your order has not been received within 7 business days (for US orders) or 14 business days (for international orders), or if you have any questions about the shipment of your order.



USA customers, choose from the following shipping methods at checkout:

  • USPS First Class Mail (3-5 business days) (free on orders of $55+)
  • USPS Priority Mail (2-3 business days) (free on orders of $55+)
  • UPS Ground® - (cost varies based on your address and the weight of the package
  • UPS Next Day Air Saver® (1 business day) - (cost varies based on your address and the weight of the package)


International customers (outside the USA):

We ship via USPS First Class International to the following countries: Canada, Denmark, Finland, Germany, Italy, Malaysia, Mexico, Netherlands, Norway, Peru, Singapore, Spain, Sweden, and Switzerland. The cost of shipping varies and is calculated at checkout based on the weight of your order and the destination address.

The recipient of an international shipment (outside the USA) may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient. Please keep this in mind when making a purchase, as Virgo and Paper cannot be held responsible for these charges. Customs policies vary greatly among countries. Please contact your local customs office for information.

Australia & New Zealand Customers:

USPS has suspended shipping to Australia and New Zealand as of September 2021, so we are no longer able to offer shipping via USPS. We now offer UPS Worldwide Expedited shipping, which takes 4-5 business days and includes a tracking number.

The recipient of an international shipment (outside the USA) may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient. Please keep this in mind when making a purchase, as Virgo and Paper cannot be held responsible for these charges. Customs policies vary greatly among countries. Please contact your local customs office for information.

United Kingdom customers:

We do not currently offer shipping to the UK. As a US-based small business with a small volume of orders going to the UK, it is time consuming and costly to comply with the new 2021 VAT requirements. We apologize for the inconvenience, and thank you for your understanding.  


About Our Packaging
* Our envelopes are made from 100% recycled material, 90% post-consumer waste. Our shipping labels are 100% recyclable, too!
* Stickers are packaged in 100% recycled plastic bags. (Our plastic bags can be recycled at thin-film plastic bag drop off stations which can be found at many retailers such as Target, Publix, and more. Find a location here.)
* Business cards/postcards included in your order are printed on FSC certified recycled card stock and are recyclable.

We ask that you please reuse or recycle our packaging, business cards, receipts, etc. Please note that sticker sheets (due to the adhesive) are not recyclable. Thank you for helping us keep our footprint small!

Returns and exchanges
We do not accept returns or exchanges, but please contact us if there are any problems with your order and we will be happy to correct the issue.

Payment
If you have any issues with payment, please send me an email at hello(at)virgoandpaper.com.

Coupon Codes
Only one coupon code can be used per order.

Cancellations
We are able to cancel your order if requested within 24 hours of purchase as long as your order has not yet shipped. If your order has already shipped, we won't be able to cancel.

Lost packages
Domestic packages are not considered lost until they have not been received after 7 business days. Please contact us if you have not received your package within 7 business days. If you are located outside of the US and your package hasn’t arrived, please contact the mail service in your local area for tracking help.


About our stickers
Small imperfections are possible due to the handmade nature of many of our products. The colors of the stickers you receive could vary slightly from what you see on your screen due to differences in color on different devices.

Read our Privacy Policy and Terms of Service here.

Have any other questions? Contact us.